- Current Products
- Windows 10 Drivers
- Legacy Products
- Product code
- WinTV Software Development Toolkit
- Contact Support
Are you getting error messages 'TV Tuner not available' or getting a message 'Unable to locate capture filter' after installing a Windows 10 update?
This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.
How to fix TV tuner and video recorder access problems after installing Windows Update
After the Windows 10 April 2018 Update, users are finding out that many apps no longer have access to their TV tuners and video recorders. However, this is not a problem or a bug with this new release, it's actually a change that Microsoft is implementing with version 1803 to give users more control over their privacy.
The latest versions of WinTV v8.5 and Hauppauge Capture automatically update the Windows drivers to fix this error message. But if you want to manually update your PC, you need to follow these steps:
- Open Settings -> Privacy -> Camera
- Turn on the Allow apps to access your camera toggle switch.
Once you've completed the steps, you also want to make sure to check the list and enable camera access for the apps you want, if they're currently disabled. In case the feature isn't enabled, click the Change button and turn on the toggle switch.
Questions or problems? Please contact Hauppauge support at: email@example.com
SteamEez video streaming products
WinTV for Media Center
High definition video recorders
Prodinfo: get information on your Hauppauge TV tuner
Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe
HCWClear: remove the Hauppauge driver and applications from your PC
HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.
Digital Signal Monitor: displays the relative strength of the digital signal on the channel you are tuned to
The Signal Monitor is a handy tool which can be used to either adjust your digital TV antenna, or when used with digital cable TV, to know if your digital signal is too weak to receive a signal without distortion.
Windows 10 Drivers
Windows 10 requires special drivers to avoid errors during the Hauppauge product installation. The latest version of WinTV v8 includes these drivers. But if you are looking just for the Windows 10 driver, these are updated drivers which can be used with Windows 10.
Note: these drivers are included in the WinTV v8 installer, version 34505 or later
Analog USB TV tuners
Search for your Hauppauge product by product code
How to find the product code of your Hauppauge product:
Hauppauge product codes on WinTV boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.
On the MediaMVP, WinTV-USB and other "boxes", the product code is normally on a label on the bottom of the case.
72301, 65301 111XXX WinTV-HVR-850
1111XX WinTV-Analog Stick
22XXX, 79XXX WinTV-HVR-1250
26XXX, 25XXX WinTV-PVR-150
29XXX, 24XXX WinTV-PVR-USB2
Software Developers Toolkit for the Hauppauge TV tuners
Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.
The SDK is provided under NDA and can be requested at firstname.lastname@example.org or email@example.com