Support: WinTV-DCR-3250 Triple Tuner CableCARD receiver

Latest Windows driver and WinTV-DCR-3250 Firmware updates

Note:The WinTV-DCR-3250 is only supported under Windows 7 Media Center and Windows 8 (with the Windows Media Center add-on). It is not supported under Windows XP Media Center.

WinTV-DCR-3250 Installation CD

WinTV-DCR-3250 Installer Version 3.0_20150826_34215.zip

Note:This is a single file which includes the Windows 7 and 8 driver, firmware plus utilities

This will update the firmware to version 20150826

Install instructions:
  • Click to download. Click 'Save' and this file will be saved to your Downloads folder
  • Unzip this file to a directory you will remember
  • Once unzipped, run 'Setup' from this directory. This will install the Windows driver for the WinTV-DCR-3250.
Notes:
  • Improvements to channel scan with a tuning resolver present.
  • Fix problem causing device to temporarily stop authorizing channels.
  • Fix problem causing device to temporarily stop responding.
  • Improvements to diagnostic logging.

Note: If Windows 7 reports that the firmware did not update correctly, simply run this update once more. The second time you should see a message "Your firmware is the current version".

Name: dcr_cd_ver_3.0_20150826_34215.zip
Date: Aug 26, 2015

Beta firmware and drivers

None at this time

Digital Cable Advisor

Running the Digital Cable Advisor to verify that your Windows 7or 8 PC has a supported configuration:

To check to see if your system is compatible to work with a CableCARD, in Windows Media Center go to Extras and click on Extras Gallery and click on the cable connector icon. If you do not see the cable advisor, click here.

 

 

Click Start Test:

 

 

 


If you go to Extras and can't find the Digital Cable Advisor (the cable connector icon) ...

 

 

If you cannot find the Windows Digital Cable Advisor, try the following:

In Windows Media Center, go to Tasks/Settings/General/Automatic Download Options. Select Automatically download Windows Media Center data between the following times and click Download now to begin the download process immediately. Once the updates are downloaded, check the Extras section again to see if the Digital Cable Advisor is present.

If you still can't find the Digital Cable Advisor:

In Media Center, go to Tasks/Settings/ General/Windows Media Center Setup. Choose “Set up internet connection” and complete the setup.
The Digital Cable Advisor should now be present under Extras/Extras library or Extras Gallery.

WinTV-DCR-3250 Quick Installation Guide

WinTV-DCR-3250 Quick Install Guide

I am updating to Windows 10 which does not have Media Center what options do I have?

The WinTV 8 application can be used with the WinTV-DCR-3250 to watch and record "copy freely" channels and broadcasts. You can purchase WinTV 8 from our Webstore..

What Operating Systems are supported by the WinTV-DCR-3250?

Microsoft Windows 8 and 7 with Windows Media Center is currently the only operating system which supports the CableCARD receivers including the WinTV-DCR-3250.

Tech support tells me that a problem I am having is fixed in the latest firmware. How can I upgrade the firmware in my WinTV-DCR-3250?

Yes.

Please go to the driver page for all of the latest updates available for the WinTV-DCR-3250

I have received a new CableCARD from my cable TV company. What do I need to do?

Your CableCARD and the WinTV-DCR-3250 are "paired" by Windows Media Center. So if you change either one, in Windows Media Center go to Settings / TV / TV Signal and run Set Up TV Signal. Please note: it might take up to 30 minutes to download the new guide data. After the update is complete, you will need to call your cable operator to activate the new cable card. To activate your cable card you will need the CableCARD ID and the Host ID, both which can be found in Settings / TV / TV Signal / Activate Digital Cable.

Some of my recordings have flashing video. How can I fix this?

We have seen flashing video on some TV recordings on Windows Media Center. We have fixed these by making adjustments to the video graphics. With ATI graphics cards, you can eliminate flashing on some recordings if you disable Dynamic Contrast in the AMD Vision Control Center.

Windows Media Center does not detect the WinTV-DCR-3250 during TV Tuner setup.

The WinTV-DCR-3250 is installed as a network device to be able to communicate with your cable provider. We found that certain Firewall software will block the device and result in Media Center not detecting it during the setup. To address this please check the links below to see if your firewall is listed and then follow the directions to open the firewall for the WinTV-DCR-3250.

Norton_360
Mcafee_protection
Comodo
AVG

Every 30 minutes, Media Center displays a message 'Viewing conflict'.

We found that certain Firewall software interferes with the WinTV-DCR-3250. The WinTV-DCR-3250 is installed as a network device. Every 10 minutes, Media Center sends a uPNP command to see if the cablecard tuner is still plugged in, and Media Center will time out if three messages are missed. We found that certain Firewall software will block uPNP messages from the WinTV-DCR-3250 and result in Media Center thinking the tuner has been removed. Also, if you have Internet Connection Sharing (ICS) turned on, this problem will also occur. To address this, turn off Internet Connection Sharing. And please check the links below to see if your firewall is listed and then follow the directions to open the firewall for the WinTV-DCR-3250.

Norton_360
Mcafee_protection
Comodo
AVG

WinTV v8 application for Windows

If you have a WinTV-DCR-2650 or WinTV-DCR-3250 and are moving to Windows 10 you will not have Media Center. The only option we have is to use the Hauppauge WinTV 8 application. With the WinTV 8 application, you will be able to view “free to copy” channels.

Note: WinTV 8 is not included with the DCR-2650 or 3250 and you will have to purchase it from our web store.

Configuring your WinTV-DCR for use with WinTV v8

Follow directions below to configure your DCR for use with WinTV 8

DCR Tuners and Windows 10

Download the latest DCR software.
http://hauppauge.lightpath.net/software/dcr2650/dcr_cd_ver_2.9_20150615_33226.zip

Run through the installation.

For the DCR-2650: If you need the tuning adapter software when asked to install it say yes.
Also when asked to install the IR we recommend no as it was never meant to control WinTV and has limited functionality.

For the DCR-3250: The installation will only install the service which is all that is required.

Note:  .NET Framework 3.5 (includes .NET 2.0 and 3.0) is needed for the service to start properly. By default it is not provided on Windows 10.
Go to Control Panel – Programs – Turn Windows features on or off and check the box to install it. Restart the computer when done.

Once installed click on Start and on the bottom left select All Apps. Scroll down and look for Hauppauge WinTV and click on WinTV-DCR-2650 or 3250 Web Interface.

dcr_2.jpg

This will try to open the web interface with the IP address of the device.

dcr_3.jpg

Unfortunately Microsoft will preset Microsoft Edge as the default browser on upgrades and new installs and could fail to open our web interface.
You can type in the search bar on the taskbar for “Internet” and on the top select Internet Explore. Copy and paste the IP address from Edge to the IE address bar.  If you have another browser installed such as Google Chrome or Mozilla Firefox you can just use that instead. 

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At the web interface you can check that you have the latest firmware. But most importantly click on Channel Lineup.
In channel lineup you need to click on Detect Channels and let it scan. WinTV 8 will use this to get channels. The scan can take up to 30 minutes.

dcr_5.jpg

If you don’t have the web interface shortcut under the Start – All Apps menu you can also open File Explorer and then in the left side panel click on Network.
 Under Media Devices look for Hauppauge OpenCable, right click it, and select View device webpage.

dcr_6.jpg

Once the channels are scanned in you can install our latest WinTV 8 application.