Hauppauge Technical Support Contact Form

If you are having WinTV activation problems (invalid code or activation code in use)

Please provide the activation code and your email address below. We will reset your code and send you an email message confirming that the code is reset.

If you have lost your WinTV Activation Code

We can try to look it up with your serial number. To find your serial number, run Prodinfo and copy and paste the results in the Problem description field below. We will email the Activation Code to you.

If you have HD PVR 2 or Colossus 2, please make sure you have attempted the following before you contact support.

  1. Download and install the latest version of Hauppauge Capture
  2. Check out our troubleshooting guide at Troubleshooting
  3. Please see if your problem is listed in the Frequently Asked Questions
  4. Please swap your HDMI cables, in for out. We sometimes find that a bad HDMI cable can cause problems.

If you are having a problem with WinTV, please make sure you have attempted the following before you contact support.

  1. Please install the latest version of WinTV v8.5. Note: you will need your Activation Code to complete the WinTV v8.5 installation.
  2. Please see if your problem is listed in the Frequently Asked Questions
  • How do I find my product?

  • Please include as much detail as you can, such as aerial type (rooftop/indoor), error messages given, solutions you have already tried, what application version is installed etc.