- Current Products
- Windows 10 Drivers
- Legacy Products
- Product code lookup
- WinTV Software Development Toolkit
- Support Contact Form
Are you getting error messages 'Setup could not detect your product', TV Tuner not available' or 'Unable to locate capture filter' after Windows 10 installed an update?
This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.
Questions or problems? Please contact Hauppauge support at: firstname.lastname@example.org
SteamEez video streaming products
WinTV for Media Center
High definition video recorders
WinTV external USB TV tuners
Prodinfo: get information on your Hauppauge TV tuner
Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe
HCWClear: remove the Hauppauge driver and applications from your PC
HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.
Digital Signal Monitor: displays the relative strength of the digital signal on the channel you are tuned to
The Signal Monitor is a handy tool which can be used to either adjust your digital TV antenna, or when used with digital cable TV, to know if your digital signal is too weak to receive a signal without distortion.
Rescan for TV channels
Windows 10 Drivers
Windows 10 requires special drivers to avoid errors during the Hauppauge product installation.
The latest versions of WinTV v10, 8.5 and WinTV v8 and Hauppauge Capture include these drivers. But if you are looking just for the Windows 10 driver, these are updated drivers which can be used with Windows 10.
- WinTV-dualHD, WinTV-soloHD and WinTV-quadHD USB
- WinTV-HVR-955Q, WinTV-HVR-950Q
- Xbox One TV tuner (ATSC)
- WinTV-HVR-2255, WinTV-HVR-2250
- WinTV-HVR-1955, WinTV-HVR-1950
- WinTV-quadHD PCIe, WinTV-HVR-1265, WinTV-HVR-1250, WinTV-HVR-1260, WinTV-HVR-5525, Starburst 2
- HD PVR 2 (all models)
- HD PVR 60
HD Video Recorders
Analog USB TV tuners
Search for the support page of your Hauppauge product by product code
How to find the product code of your Hauppauge product:
Hauppauge product codes on WinTV internal boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.
On the MediaMVP, WinTV-USB and other "boxes", the product code is normally on a label on the bottom of the case.
72301, 65301 111XXX WinTV-HVR-850
1111XX WinTV-Analog Stick
22XXX, 79XXX, 118xxx WinTV-HVR-1250, -1260, -1265
723x WinTV-HVR-1260 (HP)
26XXX, 25XXX WinTV-PVR-150
29XXX, 24XXX WinTV-PVR-USB2
Software Developers Toolkit for the Hauppauge TV tuners
Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.
The SDK is provided under NDA and can be requested at email@example.com or firstname.lastname@example.org