- Current Products
- Windows 10 Drivers
- Legacy Products
- Product code lookup
- WinTV Software Development Toolkit
- Support Contact Form
Are you getting error messages 'Setup could not detect your product', TV Tuner not available' or 'Unable to locate capture filter' after Windows 10 installed an update?
This is a known "feature" of the new release of Windows 10, related to video cameras but also affecting TV tuners and video recorders.
Questions or problems? Please contact Hauppauge support at: email@example.com
SteamEez video streaming products
WinTV for Media Center
WinTV external USB TV tuners
High definition video recorders
Prodinfo: get information on your Hauppauge TV tuner
Prodinfo.exe is a program you can run which will extract information about the WinTV product you have installed such as model and serial number, MAC address, revision, and features which can be used to identify the exact model of your product. The driver for the device must be installed in order to run Prodinfo.exe
Digital Signal Monitor: displays the relative strength of the digital signal on the channel you are tuned to
The Signal Monitor is part of WinTV v10 and is a handy tool which can be used to either adjust your digital TV antenna, or when used with digital cable TV, to know if your digital signal is too weak to receive a signal without distortion.
TV Tuner Troubleshooting helps you fix weak TV reception when using over-the-air TV
If you are having a problem getting a good TV picture when using an over-the-air TV antenna, we have some tips which can help you get a better TV signal
Rescan for TV channels: How to re-scan for channels in the WinTV application
If your TV channel line up has changed due to a change in transmission frequencies, we recommend that you erase the WinTV channel database before you re-scan for channels.
IR Blaster setup
The IR Blaster is suppored on some model HD PVR 2's and the Colossus 2. Learn how to setup the IR Blaster to control your cable or satellite set top box in WinTV v10.
HCWCLEAR.exe is a program you run to remove all driver and files that were installed with the installation of the WinTV program.
Windows 10 Drivers
Windows 10 requires special drivers to avoid errors during the Hauppauge product installation.
The latest versions of WinTV v10, 8.5 and WinTV v8 and Hauppauge Capture include these drivers. But if you are looking just for the Windows 10 driver, these are updated drivers which can be used with Windows 10.
North America products
- WinTV-HVR-955Q, WinTV-HVR-950Q, Xbox One TV tuner (ATSC)
- WinTV-HVR-935 (Europe DVB, all models)
- WinTV-quadHD PCIe, WinTV-HVR-1265, WinTV-HVR-1250, WinTV-HVR-1260, ImpactVCB-e
- WinTV-HVR-2255, WinTV-HVR-2250, WinTV-HVR-2200
- WinTV-HVR-1975, WinTV-HVR-1955, WinTV-HVR-1950
- WinTV-quadHD USB
- HD PVR 2 (all models)
- HD PVR 60
- WinTV-HVR-950 (65xxx), WinTV-HVR-850 (65xxx), WinTV-HVR-850 (111xxx)
- WinTV-dualHD, WinTV-soloHD
- WinTV-NOVA-S2, 461e
- WinTV-quadHD PCIe, Starburst 2, WinTV-HVR-12xx, WinTV-HVR-1700, WinTV-HVR-1500, WinTV-HVR-1400
- WinTV-HVR-55xx, WinTV-HVR-44xx, WinTV-HVR-33xx (150xxx, 121xxx, 53xxx, 69xxx)
- WinTV-NOVA-S-USB2, WinTV-NOVA-HD-USB2
- WinTV-Nova-T stick, WinTV-Duet, WinTV-Nova-TD
- WinTV-HVR-900 (65xxx)
- WinTV-Ministick, WinTV-Ministick2
HD Video Recorders
Analog USB TV tuners
Search for the support page of your Hauppauge product by product code
How to find the product code of your Hauppauge product:
Hauppauge product codes on WinTV internal boards are normally found on the TV tuner. This is a five digit number normally followed by a revision (REV). You need to look at the first two numbers to determine the product type. The other numbers are related to the accessories which are on the product.
On the MediaMVP, WinTV-USB and other "boxes", the product code is normally on a label on the bottom of the case.
165xxx WinTV-quadHD PCIe
111401, 72001 WinTV-HVR-955Q, WinTV-HVR-950Q
72301, 65301 111XXX WinTV-HVR-850
1111XX WinTV-HVR-850, WinTV-Analog Stick
22XXX, 79XXX, 118xxx WinTV-HVR-1250, -1260, -1265
723x WinTV-HVR-1260 (HP)
69xxx, 121xxx WinTV-HVR-4xxx
26XXX, 25XXX WinTV-PVR-150
29XXX, 24XXX WinTV-PVR-USB2
Software Developers Toolkit for the Hauppauge TV tuners
Hauppauge has a new SDK available for .NET applications. The SDK simplifies the development of TV applications in .NET. The SDK makes it easy for applications to perform functions like querying the available channels, start watching a channel in an application supplied window, pause/play, adjust volume, display OSD graphics, record live tv to a file, etc.
The SDK is provided under NDA and can be requested at firstname.lastname@example.org or email@example.com